FAQs
Answers to the questions our customer care team hears most. If yours is not here, send it over and we will reply within 24 hours.
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Common questions
Most Pantry products are easy to clean with warm water and mild dish soap. For specific care instructions, always check the product page.
Add a gift note at checkout and we will leave the price off the packing slip. We can also ship straight to the recipient.
Yes. Our products are designed for everyday food and drink use and are made with carefully selected, food-safe materials.
This depends on the product and material. Check the individual product page for dishwasher and cleaning instructions.
Absolutely. Pantry products are designed to be used again and again, helping you replace disposable storage and drinkware with practical everyday alternatives.
Orders and delivery
Standard delivery is free on orders over the threshold shown at checkout. Rates for smaller orders and express delivery are calculated by weight.
Yes, as long as the order has not been dispatched. Reply to your confirmation email with the date you would prefer and we will move it.
You will get a tracking link by email as soon as the parcel leaves our nursery. Signed in customers can also follow it from their account.
Send us a photo within seven days of delivery and we will replace your product or refund the order, whichever you prefer.
Returns and refunds
Plants can be returned within 14 days of delivery as long as they are healthy and in their original pot. Pots and tools have a 30 day window.
Reply to your order confirmation with the item you want to send back. We will email a prepaid label and collection instructions.
Refunds are issued to the original payment method within three business days of the return arriving back with us.