سياسة الاسترجاع

Warranty and Return Policy 

RIGHT OF REVOCATION

The Customer has fourteen (14) days from the day of receipt of the Products ordered to exercise its right of revocation, without providing any reason.

The Customer will inform Release of its decision to revoke by sending a straightforward and explicit declaration to Customer Service, Ellermanstraat 14, 2000 Antwerpen, Belgium or by e-mail: service@release.com. The Customer can use the model revocation form attached in the Annex to these Terms, but this is not mandatory.

The Customer shall return the Products to Release immediately and in any case, at the latest fourteen days after having communicated the decision to revoke. The Customer must return the Products in a new and unused condition, with all the original labels on, and at his expense. In certain countries, Release may provide return labels for free returns. If not, the Customer will bear responsibility for the Products (including damage or loss) until it reaches Release.

In case the conditions above are fulfilled, and Release has received the Products, Release will refund the Customer the entire sum of the order, including the purchase price and transportation costs (other than additional charges arising from the Customer’s choice of a different method of delivery than the least expensive type of standard delivery offered by Release).

The total purchase price (including the standard transportation costs) will be refunded within 14 calendar days of Release receiving the returned Products in good time, provided all conditions as specified above have been strictly complied with. Under no circumstances can the amount repaid ever exceed what the Customer actually paid.

The Customer will be refunded in accordance with the procedures agreed with the bank which issued the card. For this refund, Release will use the same means of payment as the Customer used for the original transaction unless expressly agreed otherwise. The Customer will not be charged for this refund less the sales vouchers or discounts used to pay for the order.

The Customer shall be liable for any loss in value of the Products if such loss in value is due to having used the Products to an extent more than necessary to establish the product's nature, characteristics, and functioning.

Returns can only be accepted as described above, and returns to our physical stores will not be accepted. Returns must be sent to the address below:

Release Returns Dept 
Ellermanstraat 14 
2000 Antwerpen 
Belgium